So, USCIS. Last night I lay in bed thinking about this. I have this terrible sinking feeling about our fingerprints expiring and that delaying our court date even further. My gut (which has been somewhat off-kilter anyway for the last 6 months) was screaming out to me. And I'm a go with my gut kinda girl.
Our fingerprints expiring on the 27th and USCIS telling me over and over again "not to worry" has sent me into an all out panic. I'm like the Titanic but I can see the iceberg ahead.
So, I emailed our case manager today and told her how concerned about their lack of concern. She wrote me back immediately and said- basically, what my gut was telling me all along- THIS IS AN EMERGENCY.
So, I call them today. AGAIN. I would like to provide some background information in my defense so that you don't think less of me for the bit coming soon.
September 1st- Call USCIS and tell them OMG our fingerprints expire on 9/27. Is this going to hurt us? Do we still have time? Answer: Of course not. There is a 30 day turn around time for the re-prints. No problem.
September 2nd- Overnight our request to Missouri.
September 3rd- Call USCIS. Did you get the package? Are we cool? Answer: No worries, no problem. We'll have you re-printed in two weeks max. Call in 2 weeks if you don't have an appointment.
September 14th- Call USCIS. Speak with rude receptionist. Remain polite and calm. It hasn't been assigned yet, call back at the end of the week.
September 16th- It's the end of the week. It's still not been assigned. "Don't worry, blah, blah, blah" Call back the first of the week.
September 20th- It's the first of the week. (See last night's post) Lie in bed awake all night with worry.
September 21st- Case manager freaks out as much as I do. Suggests calling our congressmen and senator. OMG. This IS serious! I knew it!
(This is the part you should stop reading if you think I am holding up remarkably well and are shocked that my sanity has remained intact for the last 6 months)
Call USCIS. Rude receptionist/case worker/whatever tells me "well of course this is an emergency, you and everybody else" I hold it together while reciting to myself (more flies with honey, more flies with honey) After going around and around with her why this is an emergency she says "do you know how busy we are here?" and fesses up that they can't even FIND our request because "we get thousands of letters here everyday and do you think the world just stops when you send a letter?" OK. The gloves are off.
THEN she says "do you think you are above waiting like everybody else?" At that point, 6 months of pent up anger and frustration comes spewing from my mouth. I say "LET ME TELL YOU SOMETHING ABOUT WAITING" and my "before I met Jesus" potty mouth comes forth. I will spare you all the colorful and descriptive adjectives that I used during the remainder of that telephone conversation. After I got done with that portion of the phone conversation, I moved on to tell her about our two year old son that has been waiting for his family and you know what, he really doesn't care how many (beep) letters she gets in a day or how (beeping) busy she is. Then, of course, I burst into tears and slam down the phone.
It was after hours at this point, so I called my contact at the senator's office and left her a voicemail. I sent USCIS an email explaining that I ending our conversation abruptly after I got "a little emotional" and wanted to re-iterate to them exactly what I needed from them.
I cried to my husband on my way home. I felt like such a basket case. I had failed big time. So much for handling situations with kindness and grace.
An hour later, I received a email response from USCIS with our fingerprint appointment on October 5th.
Wow. That only took an all out total hissy fit meltdown.
So, do you think less of me? We all have our moments I suppose, I would like to think of it as righteous anger, but I probably could have left out all of the lovely four letter words. I really do feel badly about that. I'll be better tomorrow.